FAQ

I am trying to download my e-mail but I keep getting the same 4 messages again and again but it says there are 5?
Sometimes people send us very large e-mails that can clog your mail delivery, in this case messages 1, 2, 3 & 4 may be normal e-mails but message 5 is probably a mail with large attachments. First try changing the time limit in your mail program, Tools accounts, mail then onto your properties and click on advanced, Move the slider timeout bar from the left as far to the right as it will go (this may give you long enough to download the mail). If you still cannot download it, log into the web mail through our web site and enter your username and password you can see a preview of the e-mail's you are trying to download (including filesize) Message 5 can be read and deleted from here, thus clearing the blockage from your mail account. Use your e-mail as you normally do and you should have fixed the problem!

I am not getting any replies to e-mails that I send out?
If you have entered an incorrect e-mail address or format in your own mail program, when people click on reply to author it reads the address you have entered and tried to send to that address. To check this address in outlook express click on TOOLS then ACCOUNTS then on the MAIL tab, you should see your mail account with us in there make sure it is set as default and click on properties. You should see a line that says E-mail Address, pop in your correct address in this box the format should be alias@joinnet.com.jo or alias@yourdomain.com or alias@yourdomain.com.jo etc.. now when someone receives a mail from you and clicks on reply to author you will receive a mail back.

I want to collect my mail when I am on holiday (outside country)?
If you use a local Internet connection you can easily log onto web mail through our site and send and receive your e-mail.

My e-mail program has a mind of its own…the Incoming mail server keeps changing to a number and the username is wrong?
If you have recently installed an anti-virus programs such as Norton anti-virus certain version's of this can change your mail settings. If they do simply replace them again with:

Incoming mail server: mail.joinnet.com.jo

Outgoing mail server: mail.joinnet.com.jo

Username your username (nothing else) remember to always click on Apply.

I have recently made a web site and uploaded it, but the main page wont show? All I can see are the files and folders.
When you upload your web site make sure you name the first page either index.htm or index.html, this will show the page automatically when someone types your address into their browser. If you need to change the default page you contact our technical team for help.

I have made a website and uploaded it without any problems, but when I look at it through my browser some of the images and links don't work?
The first thing to remember when making a website is that the Internet is case sensitive. This means it knows the difference between Jpg and jpg. If you have told your webpage to display lets say, logo.gif but the actual picture you uploaded is called Logo.gif or logo.GIF it will not find the file and all you will see is a white box with a red cross in it.
For ease name all your pictures and files in lower case and linking them will be much easier.
If you right click on the file that isn't working properly on your webpage and look what it is actually looking for, then look at the file name that you uploaded, you will see there is a difference. Simply rename the file you uploaded to the one the webpage is looking for.

I have uploaded a newer version of my website, but it looks the same when I visit it?
Sometimes when you visit a page that has changed, your browser doesn't always show you the current version. It may be showing you a "cached" version, this means it is showing you a page from your hard drive which it stored on your last visit.
Most of the time pressing the Refresh button in your browser will make it download the current version of the web page, if it does not you may want to empty your cache.
To do this go to your windows directory and open the Temporary Internet Files folder, Delete everything that is in there to ensure you are viewing the latest page on your site.

What does permission denied mean?
This error occurs when you are connected with an FTP site and you are either uploading or downloading. Sometimes the site administrator doesn't want you to upload to the site, download a certain file, or access a certain directory. The site may also be too busy.
Check that you are using the correct procedure to upload or download the file. Then keep trying until you succeed. If you still receive the error and know that you're able to upload or download to that site, contact the Technical Support by phone or e-mail.

How long does it take to register a Domain and for it to work for web and mail?
Normally (.com.jo) Domains take 2 days
(.com) take a little longer, between 3 and 4 days as the information needs to propagate throughout the worlds DNS servers.

I want to change my username, is this possible?
Yes, you can do this by sending a sign fax to Joinnet at 962 6 5661141 Attention technical support contain the old username and the new username.

What characters can I use in my username and password?
Your username not case sensitive like password. You can use lower and upper case letters and numbers in your username and password. Your password must be between 5 and 20 characters.

I have just set up an account with you, I can log on to the Internet, I can send e-mail but I cannot see any web sites?
If you have had any other ISPs on your machine (or recently installed IE5) they may use a proxy server to access web sites, where as we do not. This setting is normally a small box that needs unticking and can be found in different places depending on your browser, here is where to find it.
Internet explorer 3 or 4: Open your browser and click on View then Internet options, click on the connections Tab and untick Use Proxy Server.
Internet Explorer 5: Open your browser and click on Tools and then Internet options, then click on the connections Tab and onto settings, and untick the Use a Proxy Server box.
Netscape Navigator/Communicator: Open your browser and click on Edit then Preferences, Open the Advanced drop down menu and select Proxies, Tick the Direct connection to the Internet.

I am trying to open a program on my Computer, but it says there is a DLL missing. Can you help?
If you do try to open Internet Explorer or Outlook Express etc.. and get an error message regarding a missing or damaged DLL file, you must reinstall the program in order to fix the error. We cannot fix the problem for you, re-installation is the only possible cure.

I am using FrontPage Express 2000 but whenever I try to publish my page it keeps giving me the same error?
FrontPage 2000 makes an error log whenever it has a problem, instead of trying again it takes a look at the log file and gives you the same error message. If this happens, search for a file on your hard drive called wecerr.txt and delete it, This file can normally be found in your WINDOWS/TEMP folder.

I have a 56k modem, but when I connect it only says I'm connected at 31,000bps?
Sometimes when you connect it only shows your port speed, this is not always the speed that you are actually connected at. If you think that you are only connecting at a very slow speed, make sure your are on the right dial in number for your modem and that you have the latest drivers installed. Also if you have made an extension to reach your computer make sure that the lead from your modem to the phone socket is as short as possible. Another thing is to check how many telephones you actually have connected to your line, the more telephones the more likely you are to get a bad or slow connection.

I keep getting Error message 404 - File not found when I try to visit a web page, what does it mean?
The requested page has been renamed or is no longer available on the site or the address has been mis-spelt. Try accessing the main site rather than a folder within the site i.e.

http://www.any-where.com/ Instead of:

http://www.any-where.com/help.html

Whenever I dial in it seems to takes ages connect?
If you goto My Computer/Dial-up-Networking and then right click on your Joinnet Icon then select properties, firstly make sure you are using the correct number for your particular type of modem. Then click the tab at the top marked server types and make sure only enable software compression and TCP/IP are ticked.
Unticking any other boxes such as log onto network will speed up the time it takes to connect to us.

I normally get a very good connection speed but downloads from some sites are quite slow?
There are a number of factors that can affect this,
The actual speed of the server site you are downloading from.
The actual location of the site.
The amount of traffic currently on the net.
The amount of people downloading from the same server as you.

I keep losing connection to you?
There are many reasons for this happening, first thing to check is are you connecting through the correct number?
Secondly is your telephone line noisy? Are there crackles, pops or any other kind of interference?
Try plugging your modem into the main telephone socket in the house , rather than an extension lead. If this is not possible try making the lead from your socket to the modem as short as possible.
Finally if there is still noise on the line you may have to contact your telephone line provider and ask them to "balance" the line or turn up the "gain".
This should improve your disconnection problems.

I have requested a static IP but when I connect and check it is different every time?
Once you have requested a static IP and it has been assigned, you have to use the correct login (username) and password when you dial up to us. Also do not specify the IP address in dial up networking, this section needs to be left as server assigned. When you log on with the correct username and password the IP number will be given by the server to you.

What does error 400 - Bad Request mean?
You entered a URL that is not accepted as correct. Possibly the server being contacted doesn't recognize the document you are asking for or it may no longer exist. It is also possible that it is correct but you aren't authorized to access it. Check the URL to see if it's correctly spelled and that every letter is in the right (upper- or lower-) case. Check colons, numbers of slashes, and tildes.

What does error 401 - Unauthorized mean?
The site you are trying to access is protected and you either entered the incorrect password or the host does not want users coming from your domain to enter. Some sites will only allow specific domains to access the site. For example, some U.S. government sites (with the .gov top-level domain name) will only permit users coming from .gov or .edu (educational sites) to gain access. Or some educational sites only allow access from other educational sites. If you are sure you have access to the site, try typing the password again. If you don't have a password or your domain does not have access to the site, you won't be able to access it.

What does error 403 - Forbidden mean?
You are not permitted to access this document. It is either password-protected or the host does not want your domain to enter.
If you are sure you have access to the site, try typing the password again. If you don't have a password or your domain does not have access to the site, you won't be able to access it.

What does error 404 - Not found mean?
The host server can't find the HTML document at the URL you've entered. Either you have mistyped the URL, the document no longer exists, or you've been given the wrong URL.
If your URL ends in ".htm", try ".html" (and vice versa). To find out whether the site hosting the document is still active, delete everything after the last slash in the URL. If this doesn't work, try deleting the slash and adding .htm or .html to the end. If the site is still running, try and find the page from another location on the site that you can reach.

What does Bad file request mean?
The form you're trying to access is not supported by your browser or there is an error in the form.
Try using a different browser. If the problem persists or another browser is not available, send an e-mail note to the site's Webmaster.

What does Network connection was refused by the server mean?
Some servers have limits on the number of people or request they can handle at a time. If you get this message, the server is probably too busy to handle one more user. When the server doesn't create its own message to handle this error, this generic message is displayed instead.
Try clicking the Reload button until you connect. Or try again later.

Why can't I connect to some ftp servers?
Most browsers submit "anonymous" as your user ID and your email address as your password. The FTP site you are connecting to may not allow "anonymous" access. This error will also occur when the FTP server is currently at its limit of "anonymous" users. Another possibility is that your browser doesn't support anonymous FTP access.
Keep trying to access the FTP site until you succeed. Sometimes the FTP server is too busy. However, if you don't have a browser that allows anonymous FTP access or the site is password-protected, enter your user ID and password manually using FTP software such as WS_FTP or CuteFTP.

What is cache, and can I delete it?
Every time you visit a web page the page itself and the images are stored on your hard drive, this is to speed up your next visit to the page (as long as the page hasnt been changed) they can take up quite a lot of space and most of the time they are un needed. You can easily and safely delete these files from time to time in order to free up space on your hard drive. To do this, Double click on My Computer then into Control Panel and double click Internet or Internet Options, you will see a section called Temporary Internet Files, click on the Delete_Files button and this will clear your cache.

How do I make my modem redial?
Goto My computer then into Dial-up-networking and click on Connections then Settings. This will bring up a box, place a tick in Redial and enter the relevant times into the delay boxes. For example: you could type 10 in redial attempts, this would attempt 10 redials before giving up. 0 in minutes and 5 seconds, this will pause for 5 seconds after a failed attempt then retry until it reaches the 10 redials you have specified.

How do I add my website to search engines ?
Once you have added meta tags, you can promote your site by registering it with the leading search engines. By registering your site, anyone browsing on the Internet can enter keywords or descriptions that will lead to your web site.
You can register your Web Site manually by visiting the following links...

http://www.excite.com/info/add_url/
http://howto.yahoo.com/chapters/10/1.html
http://www.altavista.com/cgi-bin/query?pg=addurl
http://infoseek.go.com/AddUrl?pg=DCaddurl.html
http://www.lycos.com/addasite.html
http://www.webcrawler.com/

I have a 56K modem. Why isn't my download speed even close to 56K?
There could be several reasons--and most of them aren't your ISP's fault.
First of all, static electricity caused by radio signals, power lines, and other sources interfere with most 56K modem signals, forcing them to fall back to 42-50Kbps.
56K modems also require a clean, straight through telephone connection to the telephone company's central office switching center. Phone company line amplifiers that boost a telephone signal over a long distance, PBX switchboard systems, and other phone equipment alter the phone signal and force 56K modems to fall back to speeds of 33.6Kbps and lower.

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